Welcome to the new Preferred Online Access! Log in below to access your accounts and the Bill Pay and eStatement sites.
If this is your first time using Preferred Online Access (or first time using after April 1, 2012):
To log in to this service the first time, there are a few simple steps to follow. Enter your ACCOUNT NUMBER where
shown in the gray box, then enter your temporary PASSWORD as defined here:
- Pref (case sensitive) plus
- The last 2 digits of the primary members birth year, plus
- The last 4 digits of the primary members social security number
For example, Joe Member, born 1963, with SSN 777-88-9999, would have the temporary password of Pref639999.
Please note that the password is case sensitive.
After you have logged in using your account number and temporary password, you will be prompted to select a permanent
password. The permanent password must be 8-20 characters and is case-sensitive. You will also be asked to choose and answer
new Security Questions.
For additional assistance, please contact us at 616-754-7192.